Last updated: January 2026
Welcome to the Heritage FMCG Limited website. By accessing or using this website, placing an order, or engaging with any of our services, you agree to be bound by the terms and conditions set out below.
If you do not agree with these terms, please do not use this website.
1. About Us
This website is operated by Heritage FMCG Limited (“Heritage”, “we”, “us”, “our”), a fast-moving consumer goods company focused on the production and distribution of African-inspired food products.
References to “you” or “your” mean any user, customer, visitor, or agent accessing this website.
2. Use of This Website
You agree to use this website for lawful purposes only and in a way that does not infringe the rights of others or restrict their use and enjoyment of the site.
You must not:
-
Misuse the website or attempt to gain unauthorised access
-
Introduce viruses, malware, or harmful code
-
Use the website for fraudulent or misleading activities
We reserve the right to suspend or terminate access where misuse is suspected.
3. Products & Information
We make every effort to ensure product descriptions, pricing, images, and other information on this website are accurate and up to date. However:
-
Product packaging and appearance may vary slightly from images shown
-
Availability of products may change without notice
-
We reserve the right to correct errors or inaccuracies at any time
All products are sold subject to availability.
4. Orders & Payments
By placing an order through our website:
-
You confirm that all information provided is accurate and complete
-
You agree to pay the stated price, including any applicable delivery charges and taxes
-
Orders are only confirmed once payment has been successfully processed
We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or pricing errors.
5. Delivery
Delivery timelines provided are estimates only and may vary due to logistics, location, or external factors beyond our control.
Heritage FMCG Limited will not be liable for delays caused by third-party delivery partners, customs processes, or unforeseen circumstances.
Risk in goods passes to you upon delivery.
6. Returns & Refunds
Due to the nature of food products:
-
We do not accept returns of opened or used items
-
Refunds or replacements may be considered for damaged, defective, or incorrect items reported within a reasonable timeframe
Any issues must be reported promptly with supporting evidence where required.
7. Agents, Distributors & Resellers
Heritage FMCG Limited works with authorised sales agents, student ambassadors, distributors, and international partners.
Unless expressly stated in writing:
-
Agents operate as independent contractors, not employees
-
No agent has authority to bind Heritage FMCG Limited to contracts on our behalf
-
Pricing, territories, and commission structures are subject to change
Separate agreements may apply to agents and distributors.
8. Intellectual Property
All content on this website — including text, images, logos, trademarks, designs, and packaging — is the property of Heritage FMCG Limited or its licensors.
You may not copy, reproduce, distribute, or use any content without prior written consent.
9. Limitation of Liability
To the fullest extent permitted by law:
-
Heritage FMCG Limited shall not be liable for any indirect, incidental, or consequential losses
-
Our total liability relating to any order shall not exceed the amount paid for that order
Nothing in these terms limits liability for death or personal injury caused by negligence where such limitation is prohibited by law.
10. Health & Allergy Information
Our products may contain or come into contact with allergens such as peanuts, dairy, or other ingredients.
While we take care in production and packaging, customers are responsible for reviewing ingredient information and determining suitability for consumption.
11. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.
12. Third-Party Links
This website may contain links to third-party websites or platforms. We are not responsible for the content, policies, or practices of any third-party sites.
Accessing third-party links is at your own risk.
13. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page, and continued use of the website constitutes acceptance of the updated terms.
14. Governing Law
These Terms & Conditions are governed by the laws of the Federal Republic of Nigeria, without regard to conflict of law principles.
15. Contact Us
If you have any questions about these Terms & Conditions, please contact us via the details provided on our website.